Nephrology Clinical Educator

PURPOSE AND SCOPE:

A key educator, providing technical training, blood in-servicing, CQI training, efficient service and support to our internal and external clients. Responsible for maintaining customer accounts through on-site, webex and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE you will provide education computer systems, best practices for handling specimens as well as packing and shipping samples.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.

Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Builds stable working relationships with the internal laboratory staff

Provide prompt and satisfactory response to client inquires.

Provide mandatory scheduled visits to your assigned accounts on a quarterly basis; not limited to your defined territory (defined territory will be assigned).

Deliver timely and complete reports using Facility Visit Forms (FVF) electronically. Must be submitted to Manager within 2 weeks from visit.

Train new and existing clients on respective applications.

Provide feedback to manager as new industry changes arises.

Provide feedback to manager regarding clients' perceived quality of Spectra services (as interpreted by the client).

Provide phone support as needed to address the clients' needs.

Participate in developing and maintaining training material.

Work with Account Services Team to facilitate start-up of new accounts

Conduct in services to assure new clients understand procedures and protocols

Stay in close contact with new accounts to assure full integration

Provide continuous feedback and work with Director of Education to develop training tools

Attend meetings representing Sales (Sales Support) providing clinical, customer service and operation perspective, as assigned.

Contribute to the Internal and External Newsletter.

Document all client interactions as outlined by management.

Assist in territories as needed to ensure customer satisfaction and to meet customer needs.

Provide suggestions and/or improvements to contribute to the department and/or company's efficiency and productivity.

Provide trouble shooting in clinics for aberrant lab results.

Participate in all quality initiatives outlined by manager.

Responsible for working within an allocated budget and provide cost reduction and/or best value options.

Deploy new applications and/or new versions of client applications in, but not limited to, your assigned territory within the guidelines set for deployment.

Promote all Laboratory services.

Escalates issues to supervisor/manager for resolution, as deemed necessary.

Assist with various projects as assigned by direct supervisor.

• Maintain a satisfactory driving record

Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.