Manager - Training and Development

PURPOSE AND SCOPE:

The Manager, Training and Development will help drive the professional development and skill set of the organization and management team. Acts as a subject matter expert working with different departments within their assigned business unit to meet organizational goals. Using adult learning techniques, assists in developing supervisory skills training, core value training, other training curriculum, quizzes, and helping with the training system in general. Optimizes use of learning management and evaluates appropriateness of training curriculum based on job description requirements and business needs. Manages the day to day performance and oversight of related parties (such as Trainer - Customer Service) for their assigned business unit.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.

• Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.

• Helps the organization improve overall performance/effectiveness/communication management by developing people skills and providing learning opportunities.

• Formulates teaching online using the current learning management software and tracking results.

• Develops and assists in developing questions for training on procedures and other documents in the current learning management software. Ensures accuracy and relevance of test questions, eliminating redundancy and facilitating effective use of training time and budget.

• Acts as the resident expert on training and development and policy owner for all training compliance and training/learning systems. Holds employees, training coordinators, and departments accountable to training and development policy and procedures. Develops and implements training effectiveness measures.

• Assists with making changes to documents using appropriate procedures for document control.

• Provides timely input to training coordinators and management regarding training needs or changes. Provides timely written reports of training compliance and development and follow up on corrective actions to ensure appropriate and timely corrective action measures have been taken.

• Uses best business practices and organizational development tools to drive positive change management.

• Functions as training and development leader (train the trainer). Promotes training best practices with other departments.

• Responsible for verifying curriculum set-up for new jobs. Responsible for ensuring training plans are complete and accurate for new procedures. Responsible for curriculum and job description review in conjunction with management.

• Communicate and coordinate with corporate training group.

• Collaborate with various departmental leadership teams to determine and develop quality metrics in an effort to track and report on new hire and current employee performance and efficacy.

• Assists in developing core curriculums and make recommendations regarding improving curriculums, reduce redundancy, and ensure that the training is value added. Audits training records and supports training coordinators as needed.

• Research or develops teaching aids such as training handbooks, multimedia visual aids, computer tutorials, reference works that may enhance current training procedures and provide value to our employees.

• Conducts training sessions for temporary, regular, and contract employees covering specified areas such as business best practices and relevant HR topics, Safety compliance, SOP training, quality, regulatory, and compliance training, software, etc.

• Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s).

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.

• Participates and presents at meetings with internal and external representatives. Often responsible for leading a cooperative effort among members of a project team.

• Interacts with internal departments and external customers; particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems.  Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.

• Provide technical guidance.

• Assist with various projects as assigned.

• Performs other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travel up to 25% of the time.

SUPERVISION:

• May be responsible for the direct supervision of various levels of Training and Development Staff.

EDUCATION:

• Bachelor's Degree required; Advanced Degree desirable

EXPERIENCE AND REQUIRED SKILLS:

• 6 - 8 years of related experience in HR, adult learning, employment law, and/or communications. With a Master's Degree, 3 years of experience required.
• 3+ years' supervisory or project/program management experience preferred.
• SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.
• Ability to read, analyze, and interpret common business, scientific and technical journals, regulations, compliance guides, and legal documents.
• Ability to write and present reports, articles, speeches, and presentations that conform to prescribed style and format.
• Ability to effectively present and train information and respond to questions from supervisors, managers, directors, customers, and/or public groups.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables where limited standardization might exist. Ability to interpret a variety of technical instructions furnished in written, oral, diagram form.
• To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet software, Presentation software, Internet software, Web based training programs and Word Processing software.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.