Therapy Specialist (Critical Care)

Indianapolis, Indiana | Hamtramck, Michigan

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Address: 2480 N Meridian St Job ID R0139554

PURPOSE AND SCOPE:

The Therapy Specialist (TS) is a role that combines clinical education and sales to strengthen and expand business with current hospital customers. Responsibilities focus primarily on Continuous Renal Replacement Therapy (CRRT) programs at predetermined accounts in their geographic territory. The TS will develop relationships with key stakeholders to understand their goals and help achieve them with NxStage. Call points include critical care nursing, nursing leadership, nephrologists, critical care intensivists, hemodialysis managers, nursing educators, and biomedical engineering.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Serve as primary point of contact for accounts, building long-term relationships as a trusted clinical advisor/consultant.
Provide strong customer service, responding in a timely manner to all requests/concerns.
Identify customer needs and promote initiatives that address those needs while driving utilization of disposable products (cartridges and dialysate fluids).
Provide continuous education to customers as it relates to hospital initiatives and NxStage therapies (CRRT, PIRRT, IHD, SCUF and TPE).
Act as a liaison between customers and cross-functional internal teams to ensure optimal program performance and successful delivery of solutions to meet the customers’ needs.
Utilize resources to monitor and analyze accounts’ purchases and usage.
Work collaboratively with the Area Sales Manager and Clinical Consultant to identify opportunities for new business within their geographical territory.
Effectively present to both small and large audiences, including being a guest speaker at events such as AACN meetings, fellows talks, and dinner programs.
Communicate weekly updates to respective Director of Sales regarding progress, quarterly initiatives, obstacles, and recommendations.
Share best practices internally to raise the bar for the greater field sales team.
Regularly update activities and account information in Salesforce.com CRM system.
Achieve KPIs and quota-based metrics.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to travel at least 60%

EXPERIENCE AND REQUIRED SKILLS:

Bachelor of Science Degree in Nursing or related degree area.
Minimum 3 years critical care experience, CRRT experience strongly preferred or strong understanding of renal replacement therapy indications and treatment options.
Sales experience or account management experience a plus.
Natural ability to build relationships at different levels and across teams with reliability, integrity, and maturity.
Critical thinking and problem-solving skills.
Ability to manage multiple projects at a time and prioritize among competing tasks.
Attention to detail.
Excellent listening skills as well as verbal and written communication skills.
Excellent presentation skills.
Must be self-motivated, taking accountability for own performance and knowledge.
Ability to navigate large geographical area and travel with autonomy (up to 60% travel).
Passion for improving patient care through better renal replacement programs.