Overview
The Insurance Coordinator is a vital part of the patient experience at Fresenius Medical Care, working with patients to provide insurance coverage information and support based on each patient's needs. This role interacts directly with patients and internal resources to provide patients with critical information regarding their coverage for the care and services we provide. We’re looking for personable individuals who excel in communication and have a natural talent for building relationships with both patients and internal partners. If you have experience in patient services or customer service, we encourage you to apply and join us in making a difference.
- Job Type: Full-Time
- Job Level: Mid
- Travel: Yes (Frequent)
Job Description
Job ID R0174726 Available Openings 1This is a Remote Work From Home Position
Medical Insurance Verification Experience a Must Have
PURPOSE AND SCOPE:
The Insurance Representative provides general administrative support in the insurance collections process within the assigned function(s). The incumbent is responsible for evaluating and resolving outstanding claim issues in compliance with company policies and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide general support in the collection and verification of data and information; ensuring data accuracy and integrity.
- Support the maintenance of appropriate billing systems within the assigned function(s).
- Review, investigate and resolve outstanding claims in coordination with cross-divisional teams and/or vendors to obtain the best financial results on behalf of the company.
- Assist with various projects as assigned by direct supervisor
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
High School Diploma required
EXPERIENCE AND REQUIRED SKILLS:
- 1 – 2 years’ related experience.
- Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
- Detail oriented with good analytical and organizational skills.
- Good time management skills with the ability to multitask concurrent priorities in an organized manner.
- Great interpersonal skills with the ability to work cohesively within a team environment.
- Great customer service skills with the ability to interact with diverse audiences through diplomacy and tact.
- Great oral and written communication skills to effectively communicate with all levels of management.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
- Collaborative
- Communicator
- Compassionate
- Detail-oriented
- Problem-solver
- Self-starter
I enjoy being able to guide our patients to make the best decisions for them through insurance
Robin T., Insurance Coordinator
education. Being able to provide them assistance through stressful and challenging times is incredibly rewarding.
Application Process
We are so glad you are interested in a career with FMCNA! What happens next?
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Application & Assessment
First you will need to complete your online application. Some roles may also require an online assessment to be completed.
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Review
Then a recruiter will review the applications submitted and select those most aligned with the role to move forward. If selected, The recruiter will contact you to schedule the next step.
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Interview
Next, you will participate in phone/video interview(s) with our recruiter & leadership team.
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Feedback
The recruiter will provide feedback to you on your interview(s) and update you on any hiring decisions.
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Offer
Next, the recruiter will extend a formal offer if you are selected for the position.
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Pre-Employment Checks
Lastly, you will accept your offer and complete pre-employment checks and paperwork.
Take a Closer Look
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
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Healthcare
Healthcare
- Medical
- Dental
- Vision
- Healthcare FSA
- Dependent Care FSA
- Medical
- Short/Long-term
Disability
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Balance
Balance
Regular Hours with an emphasis on work / life balance
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Paid Time Off
Paid Time Off
Flexibility in using PTO for vacation, holiday and personal time.
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Collaborative Environment
Collaborative Environment
- Valued Team Members
- Motivation for Excellence
- Openness & Trust
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401(k) Retirement Saving
401(k) Retirement Saving
Competitive vesting schedules and a company match of 50 cents for each dollar you save up to the first 6% of your salary (3% additional) after one year of employment.
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Additional Perks
Additional Perks
- Adoption Assistance
- Wireless, Automobile and Computer Discounts
- Discount Fitness Program
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