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COE – Senior Director HR Shared Services (Mexico City)


Waltham, Massachusetts

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Job ID R0022608

This position is based out of Mexico City, Mexico.

Position Responsibilities:

  • Member of the HR Operations & Shared Services Leadership team
  • Oversees operational execution and strategy of shared services hub based on supported languages.
  • Manages the Shared Services teams including Tier 1 Employee and Manager Inquiries, execution of HR administration for all functional areas of HR including complete hire to retire employee life-cycle. Supports Tier 2 HR Transactional processing including process and technology support.
  • Direct responsibility for results, including budget, methods, staffing and customer service.
  • Continuously seeks quality and process improvement, and additional opportunities for Shared Services support which includes: identification of services, collaboration with other business teams, plan development and execution
  • Continuous focus on efficiency
  • Drive continual process improvements focusing efforts on the achievement of “best in class” shared service center 

Critical Deliverables: 

  • Achieve team performance measures and adhere to established customer service practices to ensures client deliverables and service levels are met.
  • Maintain current working knowledge of Company policies and procedures, pay practices, employee benefits, employment laws and communicate regularly with employees to promote understanding and utilization.
  • Create efficiencies in cost of producing payroll using best practice and efficiency methods: standardizing, simplifying, consolidating, automating, vendor management, outsourcing and offshoring
  • Consistent, timely, accurate and efficient delivery of HR Operations services to all countries supported by Hub

Critical Level-Specific Competencies (KFLA):

  • Builds Effective Teams
  • Strategic Mindset
  • Organizational Savvy
  • Ensures Accountability

Critical Role-Specific Competencies (KFLA):

  • Decision Quality
  • Manages Ambiguity
  • Optimizes Work Processes
  • Manages Complexity

Critical Experience:

  • Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience.
  • 10+ years' related experience or an equivalent combination of education and experience.
  • 5+ years' experience as a Director; or 5+ years' experience in a senior managerial role.
  • Strong management skills with the ability to lead cohesive and productive teams.
  • The individual must work well in a team environment, have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
  • Strong knowledge of hardware and software applications and requirements.

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