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Technical Writer - NxStage

Lawrence, Massachusetts
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Job ID 19000GFS

Available Openings 1

Position Specific Information

NxStage Medical, a Fresenius Company is on a mission to transform renal care. To do that, we continually seek the best-of-the-best to expand and improve our team of dedicated, innovative professionals. If you share our mission and are committed to improving the lives of renal patients, then we invite you to explore our career opportunities.




PURPOSE AND SCOPE:

The Service Technical Writer at NxStage is responsible for authoring and updating technical service manuals for the field technicians. This position requires a talent for translating complex technical hardware concepts into user-friendly documents that meet the needs of the audience. Some mechanical aptitude or previous experience with maintaining or servicing hardware would be very beneficial in this position. The prospective candidate must be an excellent communicator who enjoys working in a highly dynamic writing team and is comfortable collaborating with the Service Engineering team. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Creating, editing, and maintaining Service documentation

Collaborating with other writers to ensure continuous improvements in writing style, harmonization of terminology, and team initiatives

Participating in ongoing team workshops to create and improve writing strategies, layout practices

Investigating new and innovative ideas to create content 


Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.


PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EXPERIENCE AND REQUIRED SKILLS:

  • 5 years or less experience writing instructions, preferably in hardware
  • Experienced user of FrameMaker or inDesign
  • Familiarity with Solidworks a plus
  • Technical Writing certificate or completion of 4-year English/writing degree
  • Background in servicing or maintaining machines or lab equipment a plus
  • Enjoys interacting with complex machines
  • Strong communication skills and willingness to be a supporting member of a cross-functional team
  • Able to multitask in a highly innovative environment with changing priorities
  • Able to solicit feedback from reviewers and negotiate changes to achieve team consensus
  • Good time-management skills to produce large technical manuals
  • Engaged team player who supports ongoing internal team initiatives
  • Strong attention to detail
  • Sense of initiative; intellectual curiosity about technical products and systems


EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.