Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
- Job Level: Entry Level
- Travel: Minimal
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
- Compassionate Patient Care 10
- Empathetic 9
- Team Player 9
- Detail Oriented 8
- Efficient 8
- Responsible 7
- Good Listener
Bryan L., Travel Patient Care TechnicianFrom the patients to the staff, we are very much each other’s support system. We see the same patients multiple times a week and we get to know their spouses, children, grandchildren, moms, and dads. You get to know your patients on a human level and see how full their lives are.
A day in the life of a Patient Care Technician
Employee support, enthusiasm and
engagement at FMCNA
Medical • Dental • Vision Healthcare FSA Dependent Care FSA Short- and Long-term Disability
Defined Career Path (certifications, preceptor opportunities, salary increases at each stage)
Paid Time Off
Flexibility in using PTO for vacation, holiday and personal time. PTO can also be reimbursed for cash for up to 80 hours per year.
Employee Pride Valued Team Members Motivation for Excellence Respect & Dignity Openness & Trust
Wireless, Automobile, and Computer Discounts
Discount Fitness Program
401(K) Retirement Saving
Competitive vesting schedules and a company match of 50 cents for each dollar you save up to the first 6% of your salary (3% additional) after one year of employment.
ResponsibilitiesConover, North Carolina
Available Openings 1
- Participates in the recruitment process for new clinical staff.
- Assists with clinical orientation and on-going training of all appropriate direct patient care personnel as well as the orientation of all facility staff to FMS.
- Functions as preceptor in direct patient care training programs to support the delivery of quality patient care as per the standards set forth in the FMS Clinical Services Clinical Training Manual(s), FMS policies and procedures, and FMS training standards.
- Delivers and maintains on-going competency evaluations/audits to ensure ongoing performance of other PCT’s.
- Collaborates with the Clinical Manager and Education Coordinator in driving FMS quality standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.
- Assists in training of applicable direct patient care staff on appropriate programs.
- Provides coaching and developmental support to applicable clinical and facility staff.
- Partners with RN and IDT staff to educate the appropriate personnel regarding the integrity and safety of the facility water systems, as allowed by local regulations.
- Partners with RN and IDT staff to educate the appropriate personnel regarding the maintenance of environmental integrity, including patient and staff safety, of the facility.
- Ensures a strong communication process between the Clinical Managers, Education Coordinators, direct patient care staff, and all support staff at the facility regarding appropriate training and organizational development programs and initiatives.
- Participates in implementing and potentially designs creative educational programs for PCT staff including contests and other team-based programs.
- Collaborates with Clinical Managers and Education Coordinators in the scheduling and implementation of training programs and processes as directed.
- Monitors processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities.
- Ensures all FMS business policies, procedures and systems are incorporated into training, including compliance with ethical business practices.
- Welcome assigned patients and inquire as to their wellbeing since their last treatment.
- Evaluate vascular access for patency.
- Obtain necessary pre and post treatment vital signs and weight.
- Perform vascular access evaluation pre-treatment.
- Perform vascular access cannulation.
- Perform administration of Heparin as delegated or as allowed by state law.
- Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
- Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
- Monitor patients’ response to dialysis therapy.
- Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
- Discontinue dialysis treatment according to established procedures.
- Evaluate patient prior to termination of venous access - standing & sitting blood pressure.
- Obtain Hemostasis and apply appropriate dressings.
- Evaluate the patient prior to discharge.
- Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification.
- Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
- Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.
- Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
- Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
- Report any significant information and/or change in patient condition directly to the nurse supervisor.
- Observe patient, and conduct machine safety checks according to facility policy. Report any change or unusual findings to the nurse supervisor.
- Perform and document any intervention for unusual patient status and document patients' response to intervention.
- Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the nurse supervisor.
- Obtain all prescribed laboratory testing and prepare specimens for collection.
- Assists with facility QAI infection control audits.
- Acts as a change agent for infection control practices within clinic. Under the direction of the CM or designee monitors staff and patient adherence to infection control practices.
- Reinforces new hire employee adherence to infection control Policies and Procedures.
- Supports ongoing staff and patient engagement on infection control practices under the direction of CM or designee for example participation in patient lobby days and staff meetings to reinforce infection control practice.
- Quarterly and under the direction of the CM reinforces patient and staff adherence to infection control Policies and Procedures through visual media such as posters, flyers or bulletin boards.
- Under the direction of the Education Dept. participates in education response to internal and external facility surveys.
- Participates in and reinforces infection control education of new patients and families under the direction of the CM or designee.
- Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
- Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
- Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate.
- Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
- Initiate Solution Delivery System (SDS) system.
- Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
- Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
- Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
- Enters all treatment data into the designated clinical application in an accurate and timely manner.
- Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected where appropriate.
- Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
- Prepare lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
- Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
- Ensure collection of lab specimens by appropriate lab courier.
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to take the Ishihara’s Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.
- Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
- The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
- The position provides direct patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move, with assistance, machines and equipment of up to 200 lbs., and may lift chemical and water solutions of up to 30 lbs. up as high as 5 feet. There is a two-person assist program and "material assist" devices for the heavier items.
- High School diploma or G.E.D. Bachelor’s degree preferred.
- Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification or must meet certification requirements within the required state or CMS timeline.
- All appropriate state licensure, education and training (if any) required.
- Demonstrated commitment to FMS culture, values, and customer service standards.
- Attendance and active participation in all applicable preceptor training programs as established by the Regional Directors of Education.
- Attends Fresenius and publicly offered skill-based training as assigned by Clinical Manager.
- History of high performance as measured by no lower than a commendable rating on reviews with no recent corrective actions.
- At least five years patient care experience in a hospital setting or a related facility preferred.
- Continued employment is dependent on successful completion of the FMCNA dialysis training program and successful completion of CPR certification.
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.