The chart below shows a general breakdown of time spent performing typical tasks for this role.
Make a difference in the lives of others—and a great living. Ensure that our patients receive what they need, while ensuring that you receive the compensation you deserve.
Connect with your goals and change lives
with Fresenius Medical Care North America.
Give your work more meaning with a company that connects individuals to life-enhancing products and services—and get the competitive pay and benefits that come with being the best. Join the global leader in dialysis healthcare: Fresenius Medical Care North America. Creating strong bonds among patients, their families and our team members, we’re as driven to succeed as you are.
Why Join the Fresenius Team?
Passion. Dedication. Knowledge. Motivation. Experience. These are the impressive qualities you’ll find in the Fresenius Leadership Team. Our strength in the North American market and extensive global network provide our employees with the best of both worlds—the friendliness of a local organization and the stability of a worldwide organization—for diverse experiences and challenging career opportunities. When you join the Fresenius Medical Care team, you’ll be welcomed into a company that is built on the philosophy that our employees are our most important asset. Our career advantages include the following:
- Competitive compensation and exceptional benefits
- Fresenius Medical Care is the nation’s largest provider of renal care, meeting the needs of more than 135,000 patients at 1,800 clinics throughout the country.
- Our well-established, trusted organization fosters a spirit of camaraderie, emphasizing friendly collaboration, professional support, and career development.
- Superior training, UltraCare® quality control, and certification procedures ensure your potential to succeed and advance as a professional.
- Competitive compensation and exceptional benefits.
- Outstanding tuition reimbursement program.
- Recognized among Fortune’s “World’s Most Admired Companies” in 2011.
- National Safety Award from CNA insurance companies for 11 consecutive years.
- Opportunities to give back by participating in philanthropy and community outreach programs.
Join the team that contributes to the success of a premier healthcare organization. The professional we select will drive a 24 to 57-foot truck in order to deliver and pick up dialysis products for home patients and clinics. Closely following safety guidelines and procedures, this individual will do vehicle inspections and light maintenance, load and unload the truck, perform inventory checks, rotate stock, and note or resolve customer complaints.
PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values, and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements. Responsible for the safe delivery and pick-up of dialysis products to home kidney patients and dialysis centers. Responsibilities include driving a 24 to 57 foot truck, rotating stock, and inventory checks. Requires operation of truck within Department of Transportation (DOT) regulations and guidelines.
DUTIES / ACTIVITIES:
- Responsible for driving the FMCNA culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES
- Delivers and picks up dialysis products from home patients and clinics according to established safety procedures and guidelines
- Ensures good customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional manner
- May take note of and possibly resolve customer complaints
- Reports more complex issues and complaints to DC staff or Customer Service for resolution
- Observes and reports any pertinent anomalies at customer sites
- May set up product and/or place product on shelves or racks at customer sites
- Performs all duties and functions with the goal to achieve OSHA-related targets for recordable incidents and lost time incidents.
- Performs rotation and inventory checks of existing product ensuring that an adequate inventory is available for customers
- Obtains customer signature for pickup and delivery of dialysis product
- Adhere to all federal and state specific DOT regulations including, but not limited to GVW (Gross Vehicle weight) and hours of service
- Identifies and recommends options for route improvements to management as appropriate
- Vehicle related responsibilities include but are not limited to:
o Performing pre and post trip inspections of assigned vehicle
o Identify problems and address appropriately
o May perform routine maintenance on truck
o Unloading and loading freight as required according to specified procedures and regulations
o Maintaining cleanliness of truck
- Participates in monthly/quarterly/annual training for Good Manufacturing Practices, Health & Safety, and Compliance (both corporate and DPD-specific)
- Remains updated with all annually revised regulatory standards (OSHA, DOT, EPA, FDA, and any state specific agencies)
- Maintains a satisfactory driving record
- Operates material-handling equipment safely and efficiently according to established procedures as required
- Other duties as assigned
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heavy physical work with frequent lifting and carrying of objects 25 -50 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs. This position requires extended periods of sitting, standing and walking. Operation of truck may average 6 to 11 hours per day.
High school diploma or equivalent
EXPERIENCE AND REQUIRED SKILLS:
- Minimum 6 years driver experience, preferably in route deliveries.
- 2 years free of OSHA recordables, DOT accidents, quality issues, roadside inspection violations.
- DOT major logbook violations, and significant property damage.
- Must have and maintain a satisfactory driving record.
- Must posses a Class A or Class B commercial license with a HazMat endorsement Routing software/fleet management.
- Experience with on-board computers, paperless DOT logs, and/or electronic capture applications preferred.