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Support Technician

Lawrence, Massachusetts Job ID R0083471
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Biomedical Technicians at Fresenius Medical Care use their technical skills to improve the lives of our patients and their families. In this role you’ll ensure that all equipment functions properly and safely, enabling our team to provide essential dialysis treatment. This involves performing repairs, maintenance and quality checks on medical equipment, water systems and the physical plant. You’ll also purchase supplies and maintain inventory. Qualified candidates will have a strong technical background which may include an Associate’s degree or military training in electronics or biomedical technology.

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Job Description

Lawrence, Massachusetts Job ID R0083471

The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s).  The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis.  In this capacity, the Support Technician provides outstanding customer service through effective and timely communication. 


  • Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s). 
  • Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems. 
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. 
  • Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues. 
  • May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s). 
  • Provide backup support for diverse positions within the assigned function(s) as required. 
  • Act as a technical resource for cross-divisional teams and/or internal customers. 
  • Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. 
  • Mentor other staff as applicable. 
  • Assist with various projects as assigned by direct supervisor. 
  • Other duties as assigned. 

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions. 


  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Must be available for inclusion in a rotating 24-hour call coverage schedule. 
  • Must be available to work overtime as required. 
  • Occasionally lift and/or move up to 30 pounds. 
  • Travel may be required. 


High School Diploma required; Associate's Degree desirable 


  • 2 - 4 years' related experience. 
  • Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred. 
  • Fluency in Spanish preferred. 
  • Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. 
  • Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner. 
  • Strong time management skills with the ability to multitask concurrent priorities in an organized manner. 
  • Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact. 
  • Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

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Technician looking at equipment

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

  • Technologically savvy
  • Detail-oriented
  • Results-driven
  • Dependable
  • Independent
  • Flexible

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I try to put myself in a position where I’m in every little aspect of what everyone is doing, so I can be an asset.

Michael S., Biomedical Technician

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That's why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

  • Healthcare


    • Medical
    • Dental
    • Vision
    • Healthcare FSA
    • Dependent Care FSA
    • Medical
    • Short/Long-term Disability
  • Continuing Education

    Continuing Education

    Tuition Assistance and CEU reimbursements ($500/year for full‑time; $350/year for part‑time)

  • Paid Time Off

    Paid Time Off

    Flexibility in using PTO for vacation, holiday and personal time.

  • Collaborative Environment

    Collaborative Environment

    • Employee Pride
    • Valued Team Members
    • Motivation for Excellence
    • Respect & Dignity
    • Openness & Trust
  • Additional Perks

    Additional Perks

    • Adoption Assistance
    • Wireless, Automobile and Computer Discounts
    • Discount Fitness Program
  • 401(K) Retirement Saving

    401(K) Retirement Saving

    Competitive vesting schedules and a company match of 50 cents for each dollar you save up to the first 6% of your salary (3% additional) after one year of employment.

Application Process

We are so glad you are interested in a career with FMCNA! What happens next?

  1. Application & Assessment

    First you will need to complete your online application. Some roles may also require an online assessment to be completed.

  2. Review

    Then a recruiter will review the applications submitted and select those most aligned with the role to move forward. If selected, The recruiter will contact you to schedule the next step.

  3. Interview

    Next, you will participate in phone/video interview(s) with our recruiter & leadership team.

  4. Feedback

    The recruiter will provide feedback to you on your interview(s) and update you on any hiring decisions.

  5. Offer

    Next, the recruiter will extend a formal offer if you are selected for the position.

  6. Pre-Employment Checks

    Lastly, you will accept your offer and complete pre-employment checks and paperwork.

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