Being in customer service sets the tone of FMC that we care, and we want to help to resolve their concern. We are the first voice a client hears, and we must set the tone. By taking the time to listen to a customer’s patient’s wants and needs, we show them we care and want to help. Patient care is our top priority and how we resolve and immediately act on a problem is important to our clients and patients. Even though we are lab, we treat every sample as if it’s a life.
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